There can be varied reasons that you may be experiencing problems connecting to the Internet even when your device is properly connected to AT&T WiFi. Incompatible devices, faulty cables, incorrect wireless settings are some of the common causes that generally lead to a connectivity issue with AT&T.
If your AT&T WiFI is connected properly but still you are unable to use it, then the below-mentioned tips may help you diagnose and resolve most connection issues.
Ways to Fix “AT&T WiFi Connected But Not Working” Issue
Check for maintenance
When facing connectivity issues with your AT&T WiFi, the first thing you should ensure is that the problem is not being caused due to certain maintenance process at AT&T’s end. Therefore, it is suggested to first visit the AT&T eRepair website and check for maintenance in your area. If the problem is not occurring due to maintenance, you can move to the next workaround.
Power Cycle (Reboot) your AT&T Gateway
Sometimes, a simple solution like rebooting your AT&T Gateway can help you fix the connectivity issue. To do so, you will need to unplug the Gateway from the power outlet in the wall and wait for a few minutes before you plug it back in. Then once the Power, Broadband, and Service lights on your Gateway turn green, you can check if you are able to access the internet or not.
Power Cycle Your Computer
If rebooting your AT&T Gateway doesn’t help fix the problem. You can also try rebooting your computer. For this, you will need to turn off your computer and wait for at least 30 seconds before turning it back on; it is important to reboot your computer after long hours of use to ensure optimum performance.
Check Your Cables
Make sure that all physical connections to your AT&T gateway and computer are in the right points and properly connected. These connections include a place phone line, power cords, ethernet cable, etc. For example, make sure that the AT&T gateway is not plugged into a surge protector.
NOTE: If you have connected your AT&T gateway to a third-party router (like Linksys, DLink, etc), it is suggested to remove them before continuing. To know how to set up a home network using third-party equipment, it is best to contact the equipment manufacturer.
Check Your Filters
Make sure that filters are installed on all phone jacks that have telephone devices connected. This includes checking your phones, fax machines, answering machines, etc. Also, you will need to ensure that the phone line connected to your AT&T gateway is plugged directly into the phone jack or the DSL/HPNA side of the filter.
Check Your Wireless Settings
If you have a wireless connection, it is suggested to make sure that your wireless connection is configured correctly. Also, keep your router in the center location to avoid poor signal strength in some corners of your home, office, and other location.
Check Your Browser
It is recommended to frequently clear your browser cache (temporary Internet files) and your browser cookies. Doing so helps in freeing up space on your hard drive and allows for temporary storage space for more Web content.
Check for Spyware or Viruses
Viruses and spyware can affect the system resources of your computer significantly. An infected computer is known for generating network traffic without your knowledge, leading to slow or no surfing/browsing speed on the web. Therefore, it is best to run your anti-virus and anti-spyware software regularly to maintain the security of your system.
Check your Firewall
Always make sure that you are only running one firewall on your computer. Also, you can disable your firewall temporarily to check if the firewall is the reason for your problem.
Check the Location of Your AT&T gateway
Distance and obstructions can also interfere with your wireless signal a lot. In such a case, you can follow these workarounds for optimal wireless network performance:
- Make sure to keep your wireless gateway/router in a central location of your home.
- Try to keep your wireless gateway/router at least three feet away from other appliances that are capable of sending wireless signals. This includes microwave ovens, baby monitors, cordless telephones, etc.
- Try to avoid physical obstructions. Avoid keeping the wireless gateway/router directly against a wall or a closed cabinet
So, these are the workarounds that should help you fix the “WiFi Connected but not working” issue. If you need further assistance, you can use the AT&T Self Support Tool if it is installed on your computer.