Whether you are looking to switch your internet service provider, moving from your location, or just want to stop your Verizon FiOS service without any reason, you can easily do the needful either online or call Verizon customer support. To know how to cancel Verizon FiOS services, you can follow the information provided below.
Guide to Cancel Verizon FiOS
Terminating your Verizon FiOS Verizon services is a simple process. The below-mentioned guide will help you know the process to cancel Verizon FiOS in simple steps, as well as the alternatives for some situations.
When Looking to Move Your Current Service
If you are shifting from your current locations and due to this reason you are canceling your Verizon FiOS subscription, instead of terminating the service, you can check whether or not FiOS is available for your new address. This way you won’t have to pay any cancelation charges and apply for a new connection. To know whether Verizon FiOS serves for your new address, you can visit the location page on their website by opening this link (https://www.verizon.com/inhome/qualification?message=visitidempty). Once you are on this page, simply follow the on-screen prompts to check the availability.
When Moving to an Area Which is Unserviceable
In case the location you are shifting is not being served by Verizon FiOS, you may consider canceling the service by going to the termination page (https://www.verizon.com/inhome/qualification). Once you are on the termination page, you will need to sign in to your Verizon account and follow the on-screen instruction to complete the termination process.
Suspend your Verizon FiOS Service
If you are moving out temporarily (for 30 days to 9 months), instead of canceling your services and getting being charged with a hefty penalty, you can consider suspending your FiOS services. This way you will not have to pay any penalty and lose the time for which you have purchased the services. To know how to suspend your Verizon FiOS services, go to the account suspension page (https://www.verizon.com/foryourhome/ordering/myverizonnew/registrationbridge.aspx?Source=MYVZ&FlowRoute=VSuspend) on your computer web browser. Once you are on the account suspension page, you will need to enter your User ID and Password in the provided fields and press the Sign in button. After you are logged into your account, follow the on-screen prompts to complete the account suspension process.
As not services provider wants to have their customer ditch their services, you might be offered some additional benefits with your current plan. If this lets you change your mind, you can accept the offers. However, if you have made up your mind and want to cancel the service, you can visit the Verizon FiOS cancellation page (https://www.verizon.com/home/myverizon/?session=n&goto=https%3A%2F%2Fwww.verizon.com%3A443%2Fforyourhome%2Fordering%2Fmyverizonnew%2FRegistrationBridge.aspx%3FFlowRoute%3DPROJECTRESTORE) on your computer web browser. As you will reach this page, you will be prompted to sign in using your User ID and Password. So, enter the login credentials in the provided fields and press the Sign-in button. Once you are logged in to your account, you will simply need to follow the on-screen instructions to complete the termination process.
If you were unable to cancel your Verizon FiOS account through the online process, you can consider calling Verizon customer support at 844 837 2262. The timing for contacting the Verizon customer service representative is provided below.
- Monday to Friday 08:00 AM to 06:00 PM ET
NOTE: If you wish to contact a customer representative for more information, you can connect with them through the chat process. Here are the steps to be followed:
- Go to the home page (https://www.verizon.com/) of Verizon FiOS on your computer web browser.
- Next, you will need to scroll down to the bottom of the page and click on the Support
- On the Support page, you will need to click on the Chat with us option located in the lower-right corner.
- After that, follow the on-screen steps to get assistance through the live chat process.
So, these are the steps that you will need to follow to cancel the Verizon FiOS service.